Shipping policy

It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.

Orders placed before 3pm are processed the same business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed after 3pm Monday to Friday are processed the next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders Placed on Saturday will be dispatched on Monday, orders placed on Sundays are processed the next business day after receiving your order confirmation email. You will receive another notification when your order has shipped.

The above is a guide only, during busy periods placed orders maybe subject to a delay of between 3 and 12 hours.

R3 Prescriptions Limited holds no responsibility for orders delayed as a result of postal services outside of our control and does not hold any responsibility for delays by third party service providers used by R3 Prescriptions limited such as but not limited to: Royal Mail Group, DHL etc

Domestic Shipping Rates and Estimates

WS Health Services Ltd offers free shipping on all products purchased in relation any purchased made on our website.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 48 hours of receiving your shipping confirmation email, please contact us at {email address} with your name and booking reference number, and we will investigate it for you.

Your shipping confirmation also has a link which allows you to track your